The company is a profitable, well-established family business, providing its customers with a range of high-quality HVAC supplies and services since its inception in 1970.
Serving both light commercial and residential customers, the business has accumulated a stable network of approximately 1,200 active customers. Most of its business is generated through the provision of HVAC service and supplies to residential customers which accounts for 95% of its business, with 5% being derived from light commercial customers.
The success of the business can be attributed to the excellent relationships which it has forged over the years with its customers and suppliers. By providing top-quality services with honesty and integrity the company has gained an exceptional reputation and has benefited from remarkable word-of-mouth referrals and a steady rate of increase in customers and income, despite little marketing and a limited online and zero social media presence.
The business has positioned itself as a trusted provider of HVAC products and services largely through its reputation which has been achieved by the quality of its products and the efficiency and professionalism of its services supported by a policy of honesty and integrity. As a one-man business, it does not employ any staff and only utilizes subcontractors when needed, thereby limiting the business’ payroll liability but also its capacity for growth.